Support

Subscriptions are managed by the app store where you subscribed.

For iPhone: Go to Settings > [Your Name] > Subscriptions, select the app, then tap Cancel Subscription.

For Android: Open Google Play > Profile > Payments & subscriptions > Subscriptions, select the app, then tap Cancel.

Deleting an app does not cancel an active subscription.

Refunds are handled by Apple or Google depending on where you purchased.

For iPhone: Visit https://reportaproblem.apple.com, sign in with your Apple ID, find the purchase, and request a refund.

For Android: Visit https://play.google.com/store/account/orderhistory, find the order, and request a refund.

Open the app, go to Settings, and tap Restore Purchase if available.

Make sure you are signed in with the same Apple ID or Google account used for the original purchase.

Apple and Google send receipts to the email address connected to your store account.

You can also view purchase history at:

• Apple: https://reportaproblem.apple.com
• Google Play: https://play.google.com/store/account/orderhistory

Some Neon Blue Labs apps may not require an account. If an app includes account or saved-data features, deletion options may be available in the app settings.

You can also contact support for help with data deletion requests. Include the app name and a short description of what you want deleted.

Deleting app data does not automatically cancel an active subscription. Cancel subscriptions through Apple or Google first.

Email us at: support@neonbluelabs.com

Please include:

• App name
• Device type: iPhone or Android
• A short description of the issue
• Whether the issue involves billing, subscriptions, app results, saved data, or technical support